FAQ
Q
Is your company a manufacturer or a trader?
A
We are a source manufacturer with a 180,000 square meter self-built factory, more than 80 fully automatic production lines and Class I medical device production qualifications. All products (diapers/sanitary napkins/tissue paper) are independently developed and produced without intermediate trade links to ensure optimal cost and quality.
Q
Which regions are mainly exported? Do you have relevant experience?
A
Our products are exported to more than 30 countries and regions including Africa, the Middle East, South America, and Asia. We are deeply familiar with:
· Middle East Halal certification (Halal) requirements
· African high temperature and high humidity environment packaging solutions
· South American market compliance testing standards (such as ANVISA)
· Consumption habits in many Asian countries (such as Southeast Asia's preference for thin and light)
Q
How long is the order delivery time?
A
The standard delivery time is 15-30 days (starting from the confirmation of the following two items):
1. Final confirmation of packaging design
2. Receive order deposit
Note: Expedited orders can be negotiated, please book production capacity 60 days in advance during peak season
Q
Can you provide free samples? How to pay for freight?
A
Free samples are supported, and there are 3 convenient ways to pay for freight:
1. Cash on delivery account: Provide your cash on delivery account + receiving information, and we will arrange shipment
2. Door-to-door pickup: Notify the carrier (such as DHL) to pick up the goods at our factory
3. Online payment: Prepay the freight to our account through Paypal
Q
What information do I need to provide for OEM production?
A
Only three steps are needed:
1. Brand qualification: Trademark registration certificate (if OEM is required)
2. Requirements list: Product type (diapers/sanitary napkins/tissue paper), specifications, material requirements
3. Packaging design draft (if there is no design, our company can provide a solution)
The rest of the process (proofing/testing/customs declaration) is completed by our company
Q
Do you support small batch trial orders?
A
Yes! Flexible production line can undertake:
· Diapers/sanitary napkins: minimum order quantity 10,000 pieces
· Household paper (tissue paper/kitchen paper): minimum order quantity 500 boxes
Trial order customers enjoy priority in property rights